Customer Return Policy

Customer Return Policy

_Last updated: December 28, 2025_

We want every ZingRally purchase to feel intentional, meaningful, and premium. Because many of our products are made-to-order and some involve third-party fulfillment partners (dropshippers), our return policy is designed to balance flexibility for customers with fairness to creators and production partners.

By placing an order on ZingRally, you agree to the terms below.

1. Made-to-order and personalized items

Most ZingRally products are produced on demand, specifically for your order, and may include custom text, artwork, or campaign-specific designs.

Because of this:

  • Personalized items (including items with custom wording, names, or campaign designs) are not eligible for returns or exchanges due to change of mind, incorrect size selection, or personal preference.

  • Made-to-order items that are not personalized are eligible only for replacement or refund in cases of damage, defect, or production error.

  • We will gladly replace or refund any item that arrives damaged, defective, or with a clear production error.

Please review product details, sizing charts, and customization information carefully before completing your order.

2. Eligibility for returns or replacements

You may request a return or replacement if:

  • The product is damaged or defective upon arrival

  • The product you received is materially different from what you ordered (wrong item, design, or variant)

  • There is a verified production or printing error

To be eligible:

  • You must contact us within 10 days of delivery

  • The item must be unused and in the same condition you received it

  • You may be required to provide photos of the product and packaging for verification

Not covered:

  • Change-of-mind returns

  • Incorrect size selection

  • Normal wear and tear

Sizing issues are not considered defects. Customers are responsible for reviewing sizing charts prior to purchase.

3. Return authorization & process (IMPORTANT)

DO NOT ship any item back without contacting us first.

Because we work with multiple production partners and dropshippers, the return address shown on your package may not be the correct return destination. Unauthorized returns may be lost, delayed, or rejected.

To request a return or replacement:

  1. Contact us first
    Email: info@zingthis.com (CC: zingrally@gmail.com)
    Include:

    • Order number

    • Full name

    • Photos of the issue (if applicable)

    • Brief description of the problem

  2. Await authorization
    We will review your request within 2–3 business days.
    If approved, we will provide:

    • Return Authorization (RA) number

    • Correct return address (specific to the item and fulfillment partner)

    • Prepaid return label (if applicable)

  3. Ship only after authorization
    Returns sent without approval or to an incorrect address cannot be processed or refunded.

In many cases involving damaged or defective items, we may issue a replacement or refund without requiring a physical return.

4. Refund timeline

Once a refund is approved:

  • Refunds are issued to the original payment method

  • Processing times typically take 5–10 business days after the refund is issued, depending on your bank or payment provider

Shipping fees are non-refundable unless the issue was caused by a ZingRally or production error.

5. Order changes and cancellations

Because products are made-to-order:

  • Orders begin processing shortly after submission

  • Changes or cancellations are not guaranteed once an order is placed

If you need to modify or cancel an order:

  • Contact us as soon as possible with your order number

  • If production has not started, we will do our best to accommodate

  • If production has already begun, the order may not be changeable or cancellable

6. Chargebacks and disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

If a chargeback is filed:

  • ZingRally will submit documentation including order details, fulfillment confirmation, and this Return Policy to the payment provider

  • Repeated or abusive chargebacks may result in purchase restrictions at our discretion

7. Creator involvement

Creators earn commissions on qualifying sales from their campaigns. If an order is refunded:

  • The creator’s commission for that order is reversed in accordance with the Creator Payout Policy

  • ZingRally handles all customer service, fulfillment, returns, and refunds

Creators do not process returns or refunds directly.

8. Non-returnable items (summary)

The following are final sale unless damaged or defective:

  • Personalized items

  • Clearance or promotional items

  • Gift cards

9. Policy updates

ZingRally may update this Customer Return Policy from time to time. Updates will be posted on this page and apply only to purchases made after the effective date.

This policy is governed by the laws of the United States and the applicable state of business registration.

Questions or concerns?

Please contact us at:
zingrally@gmail.com